Support
How can we help?
Email hello@gosunlite.app and a person will answer. If you sent a request, include its number (it starts with GS-).
Solar owners
Does it cost anything to send a request?
No. GoSunlite is free for solar owners. You pay the pro you hire for work you agree to, at their price.
How fast will someone contact me?
It depends on how many pros serve your area and the kind of help you need. Many requests are picked up the same day. Your status link shows the moment a pro takes it, and we email you too. If nobody has picked it up within a couple of business days, we look for a pro ourselves.
How do I check my request?
Use the private link in your confirmation email. It shows your request and, once claimed, the company handling it with their phone number.
The pro didn't call me. What now?
Email hello@gosunlite.app with your request number. We'll follow up with the pro or find you another one.
Can I cancel my request?
Yes. Email hello@gosunlite.app with the request number and we'll close it.
My installer went out of business. Who services my system?
Choose "My installer went out of business" when you send your request. A pro can check who holds your panel and inverter warranties now and get the system looked at. If you lease or have a PPA, keep paying as your contract says until you know who now owns the agreement.
Privacy
Who sees my contact details?
GoSunlite and the one pro who takes your request. Before a pro takes it, they only see the service, your city and ZIP, and the system details you entered.
Do you sell my information?
No. We don't sell or rent your information, and we never share your phone number for marketing. See the Privacy Policy.
How do I stop texts?
Reply STOP to any text. You only get texts if you checked the text box on your request. See the SMS Terms.
Legal and contract help
Is GoSunlite a law firm?
No. GoSunlite doesn't give legal advice and doesn't recommend one lawyer over another. When you ask for legal or contract help, we pass your request to an independent attorney or contract help company that takes those requests. Anything they tell you comes from them.
Can I get out of my solar contract?
Sometimes. It depends on your contract, what you were told when you signed, and your state's laws. Choose "Dispute or cancel a solar contract" or "Talk to an attorney" and the professional who takes it can tell you your options.
For pros
How do I join?
Apply on the For pros page. It's free. We review each application by hand and email you a sign-in link once you're approved.
How does billing work?
You keep prepaid credit on your account. Claiming a job takes that job's flat fee from your credit. To add credit, use the Add credit button in your portal or email hello@gosunlite.app.
Are leads shared with other pros?
No. One pro per job. Once you claim it, nobody else sees it.
What if a lead is bad?
Report it from My jobs within 72 hours of claiming. If we approve it, the fee goes back on your credit. See the Partner Terms.
How do I get alerts on my phone?
Open your partner portal and tap Turn on phone alerts. On iPhone, first tap Share, then Add to Home Screen, and open GoSunlite from your home screen.